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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephanie Panfil

March 5, 2025

5  out of  5
rating by Stephanie Panfil
"I had a great experience working with Randall Rosen’s team and would highly recommend them! Becky was so kind and easy to work with. She responded quickly to my email request for a replacement card and took care of everything I needed help with. Excellent customer service."
We responded:
"Thanks for sharing, Stephanie! It’s a pleasure to serve you. -Randall"
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Kathy Losso

February 28, 2025

5  out of  5
rating by Kathy Losso
"It’s wonderful to have a local office, I always reach someone whenever I call - everyone is always friendly, and very professional , the service is above and beyond ."
We responded:
"Love having you as a neighbor, Kathy. Thank you for your kind words. -Randall"
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Catrina Walker

February 27, 2025

5  out of  5
rating by Catrina Walker
"I could not have asked for a more seamless process while switching insurance companies. They were great, and extremely fast with getting a quote and switching over! Not to mention the AMOUNT of money we are saving! Thank you!"
We responded:
"Thank you for sharing, Catrina. You are like family to us. -Randall"
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Crystal Vazquez

February 27, 2025

5  out of  5
rating by Crystal Vazquez
"I have always had great service with this office - Becky helped me out today on a claim issue, friendly, professional & was able to resolve my problem quickly!!"
We responded:
"Glad we could assist in getting a quick resolution for your claim, Crystal. Thank you for sharing! -Randall"
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Peggy Sue Cameron

February 27, 2025

5  out of  5
rating by Peggy Sue Cameron
"After speaking with several insurance agencies I fortunately connected with Steve at Randall Rosen. Steve went through my total existing coverage and gave very helpful advice specific to my car. Steve was very helpful and pleasant to work with. I now have better full coverage at a lower premium. Thanks Steve-glad to have signed with State Farm."
We responded:
"Better coverage AND lower premium? That’s a good day! 😊 Thanks for your kind words regarding Steve- he always looks out for the best interests of others. -Randall"
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Katie Ohlund

February 27, 2025

5  out of  5
rating by Katie Ohlund
"We recently made the switch to State Farm. Randall's team saved me money, gave me better coverage & took the time to make sure I understood my coverage and answer all my questions!"
We responded:
"Katie, we are so excited to have the privilege of serving you. Thank you for taking the time to leave us a review. -Randall"
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Mike Johnson

February 26, 2025

5  out of  5
rating by Mike Johnson
"Friendly, knowledgeable and responsive. What more could you ask for."
We responded:
"Well, other than FREE, that’s about it! 😆 Thanks for the review, Mike. -Randall"
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Annie Johnson

February 21, 2025

5  out of  5
rating by Annie Johnson
"Polite, always answer questions to satisfy. Premium rates are very reasonable. I have recommended several friends. Thanks for what you did for your customers."
We responded:
"As a small agency, we pride ourselves on customized plans, world-class service and fair rates. Annie, your review and referrals mean the world to us. It’s so nice to hear that we’re hitting on our mission! -Randall"
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Tamika Conley

February 21, 2025

5  out of  5
rating by Tamika Conley
"Very Professional and Helpful. 5 stars! Very pleased with the level of service - Becky helped me out on my car insurance & took the time to explain the coverage to me & answered all my questions with no problem."
We responded:
"Wish I could give you 5 ⭐️ for your review, Tamika! Unfortunately, there’s not a button for that. 😐 Thank you for your kind words. -Randall"
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Howard Rollins

February 21, 2025

5  out of  5
rating by Howard Rollins
"5 stars. Very pleased with the level of service - Becky helped me out on my car insurance & took the time to explain the coverage to me & answer my questions."
We responded:
"Thank you, Howard. I’ll make sure Becky gets some mad props at our next staff meeting for top-notch service. 👍 -Randall"
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Angela Davis

February 21, 2025

5  out of  5
rating by Angela Davis
"Had the pleasure of speaking with Becky and she went above and beyond to make sure all my insurance needs were met! Thank you for the great customer service!"
We responded:
"“All my insurance needs met…” That’s what we aim for on EVERY call! 🙌 Thank you for taking the time to share your experience with us, Angela. -Randall"
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Marika Suto

February 21, 2025

5  out of  5
rating by Marika Suto
"Somebody had vandalized my car and I had to take it to a mechanic and the mechanic hadn’t been the easiest person to communicate with but Randall and Becky handled it amazingly and I couldn’t imagine going through that process with anybody else. I would give them 20 stars if I could. Recommending them to everyone!"
We responded:
"Here’s to YOU, Marika: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️! It’s an honor to be your agent. -Randall"
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Max Connolly

February 17, 2025

5  out of  5
rating by Max Connolly
"Very helpful and saved money!"
We responded:
"LET’S GOOOOOO!!!🔥 Thanks for the review, Max. Look forward to working with you. -Randall"
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Briar Picchietti

February 13, 2025

5  out of  5
rating by Briar Picchietti
"We are very happy with Rosen State Farm. Their pricing is very competitive and the service is outstanding. Our windshield cracked on a road trip and when we contacted our agent, he made numerous calls on our behalf and had a replacement date lined up for the day after we got home. Service like this is hard to find and truly appreciated."
We responded:
"Briar, it is an honor to be your neighbor! Thank you for sharing your experience and for the chance to serve you. -Randall"
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Sandra

January 30, 2025

5  out of  5
rating by Sandra
"I had a great experience with Randall Rosen State Farm. Steven was able to help me with car insurance that I needed. They were very helpful and professional."
We responded:
"Thank you so much, Sandra! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know. -Randall"
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Fraser Smith

January 24, 2025

5  out of  5
rating by Fraser Smith
"We are so glad we moved to State Farm and particularly this agency. Steve and Randall were absolutely professional and friendly - we got answers and they understood our goals. We have a very comprehensive policy now and the rates are what we hoped for / which is a big deal in these times. Highly recommended."
We responded:
"Fraser, thanks for taking the time to share your experience. So excited to work with you! - Randall"
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jonathan Shuptar

January 14, 2025

5  out of  5
rating by jonathan Shuptar
"All I want out of insurance is someone that I trust and a fair price. Randy is someone I trust and has made the chore of getting coverage easy. The whole point of insurance is to remove worries from your life. Randy, and his team make the process simple and easy, and I feel like I have one less thing to worry about. I feel like I have someone looking out for my interests instead of only looking to collect my premiums."
We responded:
"Wow, Jon, you’ve literally just summarized our mission statement- what an encouragement! In short, WE CARE…truly. Thanks for the gracious review. It’s an honor to work with you. 🤜🤛-Randy"
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Sweatynutz81

January 9, 2025

5  out of  5
rating by Sweatynutz81
"Every interaction I’ve ever had with anyone in this office has been spectacular. They are the nicest, most patient, most informative, and most helpful insurance office I’ve ever dealt with. Thank you for all you do, you guys. You’re the best!"
We responded:
"Luke, those are some high marks- thank you for the exemplary review. For the record: you make the it easy; you are a joy to work with! - Randall"
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Neal Miller

January 7, 2025

5  out of  5
rating by Neal Miller
"I've been with this office for a very long time. They really treat their customers like gold. Special shoutout to Becky who has helped my family and I tremendously over the years. Highly recommend Randall Rosen State Farm!"
We responded:
"Thanks for the kind words, Neal. “Gold” standard- I like that! May 2025 and beyond bring more of the same. -Randall "
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Karol Grzebien

January 7, 2025

5  out of  5
rating by Karol Grzebien
"Randall and company consistantly provide excellent and timely service. Very personable and down to earth characters work here. I’ve been a customer for years."
We responded:
"Karol, it’s been a delight working with you over the years and watching your beautiful family grow. Thanks for the review. Here’s to many more of great service and great conversation! 🥂 -Randall"
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Rick Talentowski

December 11, 2024

5  out of  5
rating by Rick Talentowski
"I must say Randall Rosen's agency is the best group of insurance people I've ever worked with. I converted my auto insurance to State Farm a few years ago and the rest of my policies quickly followed. Their service and attention to detail are impeccable. They take the time to learn about your specific situation and work hard to find the best coverage at the best price based on your needs. They are a group of professionals that are genuinely nice people. I highly recommend them without reservations."
We responded:
"Wow, Rick, thank you for the glowing review. It is such a privilege to work with you. As we approach the new year, may 2025 be your best year yet! -Randall"
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James Cook

December 6, 2024

5  out of  5
rating by James Cook
"Bought Auto & Renters insurance from them. Same coverage I had somewhere else, but at half the price! Steve was great and so easy to work with. He gave great advice, explaining everything but not pressuring me into any decisions. Big fan."
We responded:
"“Half the price with great advice”- could be a great jingle! Thanks for the review, Jim. Look forward to working with you. 👍 -Randall "
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Cindy Panfil

December 4, 2024

5  out of  5
rating by Cindy Panfil
"My husband and I couldn't be happier with Randall Rosen and his team. Becky has been wonderful to work with, responds so quickly, gives great suggestions and makes everything so easy to understand. Highly recommend!"
We responded:
"Cindy, thank you so much for your kind words. We couldn’t be happier having the chance to work with YOU! 😊 -Randall"
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i House

November 30, 2024

5  out of  5
rating by i House
"Visit this Good Neighbor agent in downtown Glen Ellyn! The office is right off the Metra stop with a friendly and helpful team."
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Diane Brodson

November 18, 2024

5  out of  5
rating by Diane Brodson
"Recently I leased a 2024 crosstrek and needed to drop insurance to my old crosstrek and get insurance to the new crosstrek which meant downloading the State Farm app and eventually syncing that app to my new car. I’m almost 79 years old and I have a tremor; my hands make typos (my daughter says whenever I’m frustrated with technology- it’s usually user error.) I was on the phone four days in a row with Becky Johnson. These five stars are all for her patience, good humor and kindness to me. Thank you for your wonderful customer service Becky."
We responded:
"Diane, your review made my day. Thank you for taking the time to bless Becky, who always serves with a whole heart, and a GREAT sense of humor! 😊 -Randall"