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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Samuel Ogles

November 28, 2022

5  out of  5 rating by Samuel Ogles
"Randall was exceptionally helpful and what we were hoping for in an insurance agent. He took the time to sit with us to make sure we understood our coverage and, importantly, could make informed decisions about the level of coverage we wanted. 10 out of 10!"

Brad Petzold

October 6, 2022

5  out of  5 rating by Brad Petzold
"Alvaro has always been super helpful in making sure my car insurance needs were always taken care of. He was consistently able to answer any questions I have"

Jeffrey Crowell

August 18, 2022

5  out of  5 rating by Jeffrey Crowell
"Pleasant and thorough"

Mariusz Literski

July 9, 2022

5  out of  5 rating by Mariusz Literski
"My experience has always been positive. Very easy to deal with. Always helpful and courteous. If you need an agent give them a try."

Russell Peterson

June 13, 2022

5  out of  5 rating by Russell Peterson
"Steve was quick to respond and great to work with. Has a consultative approach and offers multiple options to help fit what you need. I highly recommend him!"

Jasani Davenport

April 16, 2022

5  out of  5 rating by Jasani Davenport
"I had an amazing experience with Steve, he set me up with great car insurance coverage and it took no longer than 10min!"

Carol Greenfield

April 4, 2022

5  out of  5 rating by Carol Greenfield
"Steve Novotny handled my inquiry for quotes on my auto and condo insurance proficiently and in a timely manner. He was able to get additional coverage for a lower premium that I was currently paying. The final changeover call took less than 30 minutes and I’m all set now! Thanks, Steve."

Jodie Schurman

December 19, 2021

5  out of  5 rating by Jodie Schurman
"I had went online to request a quote and received a call from an agent named Steven, he was very professional and answered my many many questions, he was very responsive to my requests and I gladly accepted the quote with business. Thanks"

Gabrielle Clarissa

November 15, 2021

5  out of  5 rating by Gabrielle Clarissa
"My experience with Randall Rosen- State Farm was excellent. Steven was an absolute pleasure to work with. He was very personable while maintaining a high level of professionalism. Steven made switching from my old provider to State Farm a very smooth process. He was able to bundle my renters & auto for a much better price, than I was previously paying! I highly recommend reaching out to Steven Novotny if you are in the market for insurance of any kind."

Anne Akamatsu

October 29, 2021

5  out of  5 rating by Anne Akamatsu
"I worked with Steven, who made my switch to State Farm very easy- provided the quotes I needed, responded quickly to emails with exactly the information/explanations I requested and followed up right away. Very nice person to deal with, and respectful of my concerns. I feel good about doing business with Rosen State Farm."

Nawaz A

October 19, 2021

5  out of  5 rating by Nawaz A
"Very customer centric service, apart from recommended policy, we can also customize the auto quotes and policy based on our need."

noemi rodriguez

September 27, 2021

5  out of  5 rating by noemi rodriguez
"I loved how easy the process was. Steve answered all my questions and made my transition to State Farm seamless!"

Christina Macias

September 4, 2021

5  out of  5 rating by Christina Macias
"I could not ask for a better experience from this team. Randall Rosen is wonderful to work with. When Italk to him it felt I know him forever. If you’re looking for good quality & professional service, you’ll find it here. I can’t say enough this team is great & it was a pleasure to know them."

Ron Sheldon

August 31, 2021

5  out of  5 rating by Ron Sheldon
"Excellent response and help with great support and guidance from Alvaro."

John Noak

August 19, 2021

5  out of  5 rating by John Noak
"If you're looking for honesty and integrity, you've come to the right place!"

Christopher Gorman

August 17, 2021

5  out of  5 rating by Christopher Gorman
"I could not ask for a better experience from Steve and the rest of the team. At every step, Steve made the process of transitioning from other insurers For home and auto as accommodating and seamless as possible. If you’re looking for good quality, professional and responsive service, you’ll find it here."

Ronnie Sweiss

August 10, 2021

5  out of  5 rating by Ronnie Sweiss
"My wife and I have been insured through state farm for over a decade and have been vary happy with their service. The rates and coverage is very reliable. I insure my house and two cars and two motorcycles and a boat. Our agent Alvaro Duran has been very helpful with the options for our coverage. Highly recommended!!!"

Spencer Moysey

July 28, 2021

5  out of  5 rating by Spencer Moysey
"Randall and team are not only insurance experts, but their service is best in class. Being a commercial insurance broker myself, I know what good looks like. Randall and team are exceptional."

Ashley Phillips

July 22, 2021

5  out of  5 rating by Ashley Phillips
"Steven Novotny has been a wonderful help with taking care of my renter’s insurance policy. He is always responsive and has been a pleasure to work with."

Brenda Herschberg

July 21, 2021

5  out of  5 rating by Brenda Herschberg
"We are from California and helping our son purchase a duplex in Champaign, Illinois. Our realtor suggested using Randall Rosen for a State Farm policy for his home. We ended up also getting his auto insurance with them to keep the costs down. Randall and his team were very helpful and so nice. There are a lot of things to consider in home insurance in Illinois that we don't worry about in Southern California...and he was awesome at explaining basements and sump pumps...Lol. It was an awesome experience and so easy to be able to do everything by phone and online."

La Tanya Owens

July 16, 2021

5  out of  5 rating by La Tanya Owens
"Very friendly. Great service"

Michael Dailey

July 16, 2021

5  out of  5 rating by Michael Dailey
"Randall is a great agent and a true professional."

Kathleen Suda

July 15, 2021

5  out of  5 rating by Kathleen Suda
"Steve Novotny was so easy to work with! Answered all our questions promptly and very professional. I will recommend him to all my friends and family!"

Josh Graham

July 9, 2021

5  out of  5 rating by Josh Graham
"Randall is the man. Gets you what you need in a timely manner and maintains the utmost professionalism and personal care to all of his clients. I’d highly recommend working with Randall for all insurance needs!"

Jordan Witt

July 9, 2021

5  out of  5 rating by Jordan Witt
"Very responsive gave me enough time to get caught up on bills. Very understanding always ready to help when you’re in need."